Refund policy
Changed Your Mind? No Problem.
We want your shopping experience with BlueHaven to be as enjoyable as the way our products look in your home. No matter which collection you choose, your satisfaction is important to us.
If you are not completely satisfied with your purchase, we make the return process simple and hassle-free.
Your Right to Cancel
Under applicable U.S. law, you may have certain rights to cancel an order within 14 days of receiving it. This may apply to certain online purchases, provided the item is returned in its original condition.
To give you greater flexibility, we have extended our return window to 30 days.
Return Policy Overview
Return Window: You may return an eligible item within 30 days of the date you receive your order.
Item Condition: Items must be unused, in their original condition, and returned with the original packaging.
Easy Returns: Our customer support team is available to assist you with the return process.
Return Shipping Costs
For Defective or Incorrect Products:
You will not be responsible for return shipping costs if the product is defective, damaged during shipping, incorrectly shipped, or has another product-related issue.
For Customer Preference or Change of Mind:
If you purchased the wrong product, the item does not meet your needs, or you simply no longer want the item, you are responsible for the actual cost of return shipping. Original shipping charges are non-refundable.
How to Start a Return
1. Contact Us:
Email us at support@getbluehaven.com and include your order number and the reason for your return.
2. Receive Return Instructions:
We will email you return authorization and detailed instructions for completing your return.
3. Pack the Item:
Please securely repack the item in its original packaging and include all accessories, tags, and relevant documentation.
4. Print the Shipping Label:
If your return qualifies for prepaid return shipping, we will provide you with a prepaid shipping label. Simply print the label and attach it to your package.
5. Ship Your Return:
Follow the instructions provided in your return authorization email and drop off the package at the designated carrier location.
Tip: Please obtain and keep your shipping receipt or tracking information when sending your return.
Refund Process
Inspection:
Once we receive your returned item, we will inspect it to make sure it meets our return requirements.
Refund:
After the inspection is completed and the return is approved, we will process your refund. Refunds are typically credited to your original payment method within 7 business days. The exact timing may vary depending on your bank or payment service provider.
Exchanges
Would you like to exchange an item? No problem. Please contact us at support@getbluehaven.com, and our customer support team will assist you with the exchange process.
Non-Returnable Items
For health, hygiene, or safety reasons, certain products may not be eligible for return. Any product that is not eligible for return will be clearly identified as "Non-Returnable" on its product page.
Need More Information?
If you have any questions about our return policy, please visit our FAQ page or contact our customer service team.
Contact Us
Company Name: BlueHaven
Address: 801 Eastern Pkwy, Louisville, KY 40217, United States
Email: support@getbluehaven.com
Contact: Contact Us
Customer Service Hours:
Monday–Friday: 9:00 AM–5:00 PM ET
Saturday–Sunday: Closed
We aim to respond to customer emails within 1–2 business days.
Thank you for choosing BlueHaven. We are honored to be part of your home and lifestyle journey.