Shipping policy


BlueHaven
Website: https://www.getbluehaven.com
Country: United States
Address: 801 Eastern Pkwy, Louisville, KY 40217, United States
Email: support@getbluehaven.com
Contact: Contact Us

Customer Service:
Monday–Friday: 9:00 AM–5:00 PM ET
Saturday–Sunday: Closed

BlueHaven Shipping Policy

At BlueHaven, we are committed to providing a reliable and convenient shopping experience for our customers. We aim to make our shipping process clear and straightforward, from the time you place your order until it arrives at your door.

Shipping Locations

This shipping policy applies to orders shipped within the United States.

Delivery Times

Below are the estimated processing and delivery times for orders:

  • Order Cutoff Time: 5:00 PM ET. Orders placed after the cutoff time will be processed on the next business day, which may add an additional business day to the estimated processing time.

  • Order Processing Time: 1–3 business days, Monday through Friday. Once your order has been processed, it will be shipped using an appropriate carrier.

  • Estimated Transit Time: 5–8 business days after the order has been processed and shipped.

Please note that delivery times are estimates and may vary due to factors such as carrier delays, weather conditions, holidays, or other circumstances beyond our control.

Shipping Costs

Standard Shipping: Standard shipping is free on orders over $50.

For orders of $50 or less, standard shipping charges may apply and will be displayed at checkout before you complete your purchase.

Carrier Services

We may work with reputable shipping carriers to deliver your order. The carrier used for your order may vary depending on the shipping destination, package size, and other fulfillment considerations.

Once your order has been shipped, the carrier information and tracking details will be provided in your shipping confirmation email when available.

Tracking Your Order

Once your order has shipped, you will receive a shipping confirmation email containing your tracking information when available.

You can use the tracking number provided in the email to monitor the status and progress of your shipment through the applicable carrier.

Delivery Issues

If your order is delayed, appears to be lost, arrives damaged, or you experience another delivery issue, please contact our customer service team at support@getbluehaven.com.

When contacting us about a delivery issue, please include your order number and any relevant tracking information so that we can assist you as quickly as possible.

Please note that delivery dates provided by carriers are estimates and may be affected by circumstances outside of our control.

Address Changes

Please make sure that your shipping address is complete and accurate when placing your order.

If you need to change your shipping address after placing an order, please contact us as soon as possible at support@getbluehaven.com.

We cannot guarantee that an address change can be made after an order has entered the processing or shipping stage.

BlueHaven is not responsible for delays or additional costs resulting from an incorrect or incomplete shipping address provided by the customer.

Questions?

If you have questions about our shipping policy or your order, please visit our FAQ page or contact our customer service team.

Contact Information

Business Name: BlueHaven
Address: 801 Eastern Pkwy, Louisville, KY 40217, United States
Email: support@getbluehaven.com
Contact: Contact Us
Website: https://www.getbluehaven.com

Customer Service

Monday–Friday: 9:00 AM–5:00 PM ET
Saturday–Sunday: Closed

We do our best to respond to customer emails within 1–2 business days.

Thank you for choosing BlueHaven.

We're grateful to be part of your home journey.