These Billing Terms and Conditions explain how payments and billing are handled when you place an order through the BlueHaven website.

By placing an order on our website, you agree to the billing terms described below.

Prices and Currency

All product prices displayed on our website are shown in U.S. dollars (USD) unless otherwise stated.

Product prices and shipping charges may change from time to time without notice. Any applicable shipping charges will be displayed at checkout before you complete your purchase.

Standard shipping is free on orders over $50, in accordance with our Shipping Policy.

Payment Authorization

When you place an order, you authorize the applicable payment provider to process the payment for the total amount shown at checkout.

The total amount may include:

• Product price

• Applicable shipping charges

• Applicable taxes and other charges, where required

Your order will be processed after successful payment authorization.

Payment Processing

Payments are processed through third-party payment service providers and payment processing systems.

BlueHaven does not intentionally store full payment card information on its own servers. Payment information may be handled by the applicable payment processor in accordance with its own terms, privacy policy, and security practices.

Order Confirmation

After your payment has been successfully processed, you will receive an order confirmation email containing information about your purchase.

Please review your order confirmation carefully and contact us as soon as possible if you notice an error in your order information.

Email: support@getbluehaven.com

Please note that we cannot guarantee that changes can be made after an order has entered the processing or shipping stage.

Billing Information

You are responsible for providing accurate and complete billing and payment information when placing an order.

You agree to promptly update your information, including your email address and other payment-related information, when necessary so that we can complete your transaction and contact you regarding your order.

Pricing Errors

Although we make reasonable efforts to ensure that product descriptions and prices are accurate, errors may occasionally occur.

If we discover an error in the price or other information relating to your order, we reserve the right to correct the error, update the order information, or cancel the order as permitted by applicable law.

If an order is canceled because of a pricing or information error, we will take reasonable steps to notify you and provide any applicable refund.

Order Cancellation

We reserve the right to refuse or cancel an order in certain circumstances, including suspected fraud, unauthorized transactions, product availability issues, pricing errors, or other circumstances permitted by applicable law.

If we cancel an order after payment has been processed, we will provide an applicable refund to the original payment method.

Refunds

Approved refunds are processed in accordance with our Return & Refund Policy.

Once a return has been received and inspected, an approved refund is typically credited to the original payment method within 7 business days. The actual time required for the funds to appear in your account may vary depending on your bank or payment provider.

Contact Us

If you have any questions about billing, payments, or an order, please contact us:

BlueHaven
Address: 801 Eastern Pkwy, Louisville, KY 40217, United States
Email: support@getbluehaven.com

Customer Service Hours:
Monday–Friday: 9:00 AM–5:00 PM ET
Saturday–Sunday: Closed

We do our best to respond to customer emails within 1–2 business days.